Shipping & Delivery Policy

We accept returns and exchanges within 30 days of delivery. To be eligible, items must be:

• Unworn and unused
• In original packaging with all tags attached
• Accompanied by proof of purchase

The following items cannot be returned or exchanged:

• Personalized or custom-made jewelry
• Pierced earrings for hygiene reasons
• Items marked as final sale
• Gift cards

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note:

• Original shipping charges are non-refundable
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange for a replacement or full refund, including return shipping costs.

To start a return or exchange:

1. Contact our customer service team with your order number and reason for return
2. We will provide you with a return authorization and shipping instructions
3. Pack the item securely in its original packaging
4. Ship the item to the address provided

Returns and exchanges are typically processed within 5-7 business days of receiving the item at our facility. You will receive an email confirmation once your return has been processed.

Cancellations: Orders can be cancelled within 24 hours of placement. After this time, the order may have already been processed and shipped.

International Returns: International customers are responsible for all return shipping costs and any customs fees incurred.

If you have any questions about our return policy, please contact our customer service team.