Return, Refund and Cancellation Policy

• Returns or exchanges are accepted within 3 days of delivery.
• The refund or replacement is only applicable for the defective product with unboxing video.
• Additional shipping charge will be applicable for all exchanges.
• Products should be returned in their original packaging, including boxes, tags, and any complimentary items.

For hygiene and quality reasons, used or damaged items cannot be returned or exchanged.

The following items are not eligible for return or exchange:

• Earrings (for hygiene reasons)
• Customized or personalized jewelry

Items purchased during sale or clearance events (unless damaged or incorrect).

• Once the returned item is received and inspected, refunds will be processed within 5–7 business days.
• Refunds will be credited to the original payment method.
• Shipping charges (if any) are non-refundable.

• Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
• We recommend using a trackable courier service, as Veviz is not responsible for lost return shipments.

If you receive a damaged, defective, or incorrect product:

• Please contact us within 48 hours of delivery.
• Share clear images or videos of the item and packaging.
• Our team will arrange a replacement or refund at no additional cost.

To request a return or exchange, please contact us with the following details:

• Order number
• Reason for return or exchange
• With unboxing video (mandatory)

Email: vevizcollections@gmail.com
WhatsApp: +91-7736724268

Returns are typically processed within 5-7 business days after we receive the item. Refunds may take an additional 3-5 business days to appear in your account depending on your payment provider.

• Veviz Finest Jewelry reserves the right to decline returns that do not meet our policy criteria.
• Policy applies only to purchases made on www.vevizonline.com.